Disaster cleanup for the Capital Region — 24 hours a day.
Water, fire, smoke, sewage and mold damage restoration for homes and businesses across 19 counties in eastern New York, western Massachusetts and southern Vermont. Local. Family owned. Answering the phone at 3 a.m.
Free estimates · We bill your insurance directly · Same-day response
Tell us what happened
Two minutes now saves days later. We read these around the clock.
What happened at your property?
Pick the closest match. Every one of these is handled by our own certified crews — we don’t subcontract your loss to someone else.
Water Damage
Burst pipes, appliance failures, roof leaks and storm intrusion. Extraction, structural drying and documented moisture readings.
Water damage restorationBasement Flooding
Sump pump failure, spring melt and foundation seepage. We dry the hardest room in the house properly.
Basement flood cleanupSewage Backup
Category 3 contaminated water. Containment, safe removal, disinfection and disposal — never a DIY job.
Sewage cleanupFire Damage
Board-up, suppression-water drying, debris removal, structural cleaning, deodorization and contents.
Fire damage restorationSmoke & Soot
Residue-matched cleaning of structure, contents and HVAC, plus deodorization that removes odor instead of masking it.
Smoke damage cleanupMold Remediation
Licensed NYS Mold Remediation Contractor. Containment, safe removal and independent clearance.
Mold remediationFurnace Puffback
Oily soot through every register. Structure, contents and duct cleaning — done in the right order.
Puffback cleanupEmergency Board-Up
Windows, doors and structural openings after fire, storm or break-in. Available every hour of the year.
Board-up servicesPack-Out & Storage
Inventoried, cleaned, deodorized and stored in insured vaults — then packed back when you’re ready.
Pack-out & storageFrom your phone call to your house back to normal
You’ve probably never done this before. We do it every day — so we explain each step before it happens, and you always know what’s next.
You call or text. A person picks up.
Any hour. We tell you what to do next to limit the damage, then dispatch a crew and give you a realistic arrival window.
We assess and stabilize
Moisture readings, mapping, photographs and a written scope. Emergency work — extraction, board-up, containment — starts the same visit where we can.
We talk to your insurance company
Documentation, daily readings and estimates go to your adjuster in the format their system expects. Most of our work is billed directly to the carrier.
We finish, verify and hand it back
Dried to documented targets, cleaned, deodorized, contents returned. No hand-waving about whether it’s “probably fine.”
emergency, day or night
What it looks like when we’re finished
Real properties in this region, photographed by our crews. Not stock photography.
We’ve worked with your carrier before
Certified WSF is an approved vendor with the major restoration programs and has worked with more than forty carriers. Our pricing is accurate, industry-standard, and it lands on your adjuster’s desk in the format they already use.
- Alacrity
- Nexxus
- Contractor Connection
- BrightServ
- Preferred Repair Network
- WestHill Global
- HOMEE
- We document the loss thoroughly from the first visit — photos, readings, scope
- We communicate with your agent and adjuster so you don’t have to relay messages
- In most cases we bill the carrier directly; you handle your deductible
- If you’re an agent or adjuster, you can submit a claim to us online in about two minutes
“The thing I most value is the patient, thorough communication at every step. First Steve, then the crew, at every contact.”
“My insurance company gave me a list of companies I could call and I chose them because they were local. They got here quickly, thereby curtailing further damage.”
The difference is who shows up
There are plenty of restoration companies. Most of the ones you’ll find online are franchises or lead brokers who sell your call to whoever is nearest. We’re the crew that actually arrives.
Local and family owned
Steve and CarolAnn Price own and run the company, with 25+ combined years in restoration.
Properly certified
IICRC Certified Firm in water, fire and mold. Licensed New York State Mold Remediation Contractor with certified supervisors on staff.
Actually 24/7
Our phones are answered live at any hour by someone who can dispatch a crew — not an overnight service that takes a message.
Everything in-house
Mitigation, contents cleaning, pack-out, storage and deodorization under one roof. Nothing falls between two contractors.
Paperwork done right
Complete documentation, industry-standard pricing and clean estimates. Adjusters approve our files because they can follow them.
Ethical, on purpose
We tell you when you don’t need us, and we don’t inflate scope. That’s the whole reason this business has lasted 25 years on referrals.
What people say afterward
Collected from our own post-job customer surveys across the region.
“I cannot believe how fast the project manager contacted us… His unbelievable crew were there working diligently. They have a system and routine that works. We have never seen such hard workers.”
“The team of cleaners who came after my fire were reliable, respectful, knowledgeable and empathetic to my situation. Steven Price was prompt and efficient in explanations.”
“I am so pleased with the four women who cleaned everything from top to bottom. Steve organized every aspect, was calm and easy-going — a real positive experience after the initial dismay and worries.”
Nineteen counties, three states
Crews mobilize from across the region, so we get to you quickly whether you’re in downtown Albany, up near Lake George, or over the line in the Berkshires.
- Albany County, NY
- Columbia County, NY
- Dutchess County, NY
- Essex County, NY
- Fulton County, NY
- Greene County, NY
- Montgomery County, NY
- Rensselaer County, NY
- Saratoga County, NY
- Schenectady County, NY
- Schoharie County, NY
- Ulster County, NY
- Warren County, NY
- Washington County, NY
- Berkshire County, MA
- Bennington County, VT
Certified, accredited, accountable
The things people ask us at 2 a.m.
How fast can you actually get here?
For emergencies we aim to have a project manager on the phone with you within the hour and a crew on site the same day — often within a few hours, depending on where you are in the region and what else is running. When we give you a window, it’s a real one.
Do you work with my insurance company?
Almost certainly. We’re an approved vendor with Alacrity, Nexxus, Contractor Connection, BrightServ, Preferred Repair Network, WestHill Global and HOMEE, and we’ve worked with more than forty carriers including State Farm, Travelers, Liberty Mutual, Allstate, USAA, Erie, Preferred Mutual, NYCM, Chubb and Amica. In most cases we bill the carrier directly.
Should I file a claim before I call you?
Call us first if the damage is active — stopping the spread matters more than the paperwork order, and your policy expects you to take reasonable steps to prevent further damage. We can help you understand what you’re looking at before you decide whether to file.
What does it cost?
Estimates are free. Pricing follows the industry-standard schedules that insurance carriers use, so there are no surprises when it reaches your adjuster. For an insured loss, you typically pay your deductible and we bill the rest to the carrier.
Can I just dry it out myself with fans?
Sometimes — for a small, quickly-caught spill on a hard surface. But box fans move air without removing moisture, and water inside wall cavities, under flooring and in insulation will not dry that way. If materials stay wet, a water problem can turn into a mold problem. If you’re unsure, call and describe it; we’ll tell you honestly.
Do I have to be there while you work?
No. Plenty of our customers are displaced, at work, or out of state — especially second-home owners in the Adirondacks and Berkshires. We keep you updated with photos and daily notes, and we coordinate access however works for you.
How long does drying take?
Most residential water losses dry in three to five days with equipment running continuously, but it depends on the materials, how long the water sat, and how much of it there was. We take daily moisture readings and dry to documented targets rather than pulling equipment on a schedule.
Do you handle the rebuild too?
We specialize in mitigation and restoration — getting the property clean, dry, safe and back to pre-loss condition where possible. For structural rebuild work beyond that, we’ll tell you plainly what’s needed and can point you toward reputable local contractors.