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Call us. A person will answer.
Any hour, any day. If your property is actively taking damage, the phone is always faster than a form.
Reach us
Every way to get hold of us
24/7 emergency line
The fastest route to a crew. Answered live at any hour by someone who can dispatch.
518-766-9595Text us
Send photos of the damage straight to the same number. Often the quickest way to show us what you’re dealing with.
Text 518-766-9595Toll free
Calling from out of the area — a second home, a rental, or on behalf of a family member.
855-895-9595Adjusters and agents: you can assign a claim to us with the full submittal form on our insurance page — it takes about two minutes and a project manager confirms receipt.
Before we arrive
- Stop the source if you can do it safely — shut off the water at the main, or the fuel supply to the furnace.
- Stay out of standing water near electrical panels, outlets or appliances.
- Photograph everything before you move anything. Your claim will be easier.
- Don’t wipe soot off walls or ceilings — it drives the residue in permanently.
- Don’t run household fans on a sewage or mold problem; it spreads contamination.
- Move what you can off wet flooring, if it’s safe and light enough to lift.